How much time in advance should I order?

B&G requires at least a 1-week notice for all orders.

Any orders placed with less than a 1-week notice will be subject to a 15% service fee, if order is accepted by B&G. 

How do I pay for my order?

B&G requires full payment upon ordering. Only orders paid in full are considered confirmed. B&G’s accepts cash, check or Venmo.

What if I need to make a change to my order?

B&G will try to accommodate any customer change requests, if made within 48 hours of ordering. Change requests are subject to B&G’s approval. Requests may include (but not limited to): order adjustment (i.e. flavors, decorations), pick up date/times, etc.

Any change requests (If accepted by B&G) made more than 48 hours from ordering will be subject to a 15% service fee.

What if I need to cancel my order?

Any cancellation requests made within 72-hours of pick-up/delivery will be considered for a 75% refund.  Any cancellation requests made less than the 72-hour window are not eligible for refunds. 

What if I can’t pick up my order?

Any orders not picked up by customer(s) at time/date as promised, are not eligible for refunds, unless previous arrangements have been made and agreed upon with B&G.

How do I pick up my order? Do you deliver?

Customer pickup is preferred.

Delivery arrangements may be available but are subject to a delivery fee. 

Can I receive a refund?

Due to orders being specific for each customer, B&G is unable to provide refunds or exchanges. Once an order has been picked up, it is considered “Accepted” and the product is now the responsibility of the customer.

Do you ship?

We currently do not offer shipping at this time. However, we are working on determining the best way to get B&G baked goods shipped right to your doorstep. Stay tuned!

Are any of your menu items Gluten-Fee/Vegan?

We currently do not offer any gluten-free or vegan baked goods at this time.